Target Puts the 'F--k You' in Customer Service

  "You know what, is there someone I can talk to who knows what is going on around here...Yes! I want to speak to a manager. This shirt was clearly marked half off and that means I get half off...I don't care if this shirt was on a different rack and it's not made by the same company as the one on sale. It's clearly marked. Clearly!...Are you stupid?..."

Target manager tells customer
what he really thinks

  If you have ever worked a retail job you have dealt with this customer. This is the customer who believes the phrase, 'the customer is always right' is an actual law, and not an advertising gimmick from the early 20th century.

  Customers know if they let enough people pile up behind them and complain loud enough that they will eventually get what they want.

  I saw an example of this yesterday at Target. All the checkout lines but one had three or more people in them. Fearing that line with only one person in it would fill up soon, I channeled my inner Olympic runner, and made a bee-line for it.

  Only one person was faster than me at getting in the line. I nodded to the other person acknowledging her superior speed. I think her name was Lana Rainbow or Raver or something like that. I didn't completely catch it cause I soon found out why the line was empty. A customer and the store manager were locked in an epic battle over whether a pair of pants were part of the sale or not.

  The customer declared they were, while the manager calmly and politely disagreed. Meanwhile, the cashier almost seemed to be hiding behind the manager from the vicious customer. I watched as both sides presented their case, and I saw neither one was willing to budge.

  I told Lana we should switch lanes because this might take a while. Just as I finished gathering my last item off the conveyor belt, I froze as I heard the most amazing thing ever.

  The customer had just called the manager stupid and suggested he go back to manager school. There was a short pause. I could almost hear the woman smile, thinking she had won the battle. Then it happened. The game changer.

  The manager lifted his head up and me the woman's confident gaze. A smile bigger than the Cheshire Cat's appeared on his face. And in a tone that announced his freedom, the manager said, "Ma'am go f--k yourself! Good day."

  At first the woman didn't react. After about a minute, she extended her credit card to the manager, head down in defeat. Without a word she left.

  When it was Lana's turn and then mine, I noticed we were both super nice to the cashier who had returned to her register.

  As I left the store, I watched the manager walk up and down the aisles, point at people and like a giddy school boy tell them to "F--k off" and "Go F--k yourself."  I've never seen anyone seem happier or more free.

  I want to go back and see if he's still there. I kind of wanted to shake his head and tell him I respected him.

  When I inquired if he was working that day, a different cashier told me he had been let go. Shocked I asked him why and the guy said, "Well, he did tell over 200 customers to go F--k themselves."

  Good point. However, I hope his brave act does not go ignored, and that other cashiers, sales associates and managers rise up to continue his fight.

  I pray his battle cry rings out in Targets, Wal-marts, Walgreens....everywhere. Where ever customers are rude, I hope I hear the a proud "Go F--k yourself".

  Go F--k yourself, indeed.